Manager of Campaign Operations and Administration

Posted on 10/28/2021

Duke Alumni Engagement & Development

Durham, NC

Occupational Summary:

The Director of Campaign Operations and Administrations will provide administrative management and coordination for Duke’s Campaign Office that includes a variety of business-related functions such as budgeting, reporting, data analysis and business intelligence, personnel management, research, policy interpretation and information dissemination in support of a highly visible unit responsible for planning, launching and assessing what will be the largest comprehensive fundraising campaign in Duke’s 100 year history.

Work Performed: 

Administrative and Training

  • Help build, maintain, and optimize the impact of the newly formed Duke Campaigns team, working collaboratively with the Associate and Assistant Vice Presidents to ground this new department’s work with best practices, collaborative processes, and transparent performance metrics across the entirety of the campaign.
  • Provide initial assessment of Duke wide programs and initiatives that have not been identified as pan university priorities but may need to be integrated within the campaign framework
  • Coordinate and Assign project work to 2-3 Development/Staff Assistants/Associates
  • Coordinate the support and project needs of four AVPs and five Program Directors
  • Manage personnel activities to meet University and departmental objectives in hiring, training, and evaluating
  • Training and onboarding of new hires on systems, database management and reporting
  • Oversee the training and the development of curricula to educate both the advancement community and Duke faculty on the comprehensive campaign and the human capital campaign.


  • Prepare and/or coordinate the development and/or acquisition of the following reports:
    • Financial: Fundraising Progress (DAED), Engagement Assessment, Major and Leadership Gift Trends, Fundraising Progress (Schools/Units);
    • Campaign Reports: Campaign Progress – Overall/Thematically, Gap Analysis, Gift Pyramids and Prospect Pools, Campaign Reporting and Trends;
    • Engagement: Alumni Engagement, US Regional Alumni Engage, Engagement in Schools/Units, Parent Engagement, International Engage, etc.
    • Quarterly and Year-End: Gift and Pledge Reports for Major Gifts and Comparison Reports for University-wide Advancement Community, Demographic of Engagement and Giving;
    • Development of new reports and dashboards on demand, based on recommendations from Business Intelligence and the need for new or additional information from end users.
  • Develop appropriate recommendations and formulate logical conclusions based on data.

Additional Duties:

  • Special Projects: For the Duke Campaigns Team
  • Meeting Coordination and Arrangements: Convene, plan and execute meetings in support of Campaign operations. When needed represent the Associate Vice President and Assistant Vice President in meetings and conversations specific to HR, Finance, Business Intelligence and IT
  • Committees/Task Forces: Perform university development duties such as service on cross-functional teams, data management teams and on other university or organizational wide task forces, as needed.


  • Assist and advise the Associate Vice President and the Campaign Planning and Operations Team on budgetary and other related activities and issues;
  • Determine fiscal requirements, make projections and prepare programmatic budgets; monitor, verify and reconcile expenditure of budgeted funds; prepare financial statements and ensure compliance with University policies and procedures;
  • Prepare initial budgetary recommendations for approval by the department/unit taking into consideration past requirements, previous submissions as well as future expenditures and current plans for programmatic support;
  • Coordinate purchasing activities for the department/unit;
  • Oversee the reconciliation of expenses incurred by the Campaign Planning team. 

Required Qualifications at this Level: 


  • Proficiency in Microsoft Office Programs: Calendar, Excel, Word, PowerPoint
  • Superb attention to detail.
  • Demonstrated ability to handle multiple tasks simultaneously and deadlines.
  • Demonstrated ability to work autonomously and as a member of a team.
  • Demonstrated high level of initiative and motivation.
  • Outstanding communication skills, tact, and diplomacy.
  • Demonstrated ability to handle sensitive and confidential information and issues on a daily basis.
  • Must be able to communicate professionally and confidently with a wide variety of constituents, Duke University administrators, university donors, fundraising leadership, and university colleagues.


Work requires a general business background generally equivalent to a bachelor’s degree in a business-related field.


Work requires 4 years of related business or administrative experience to acquire competence in applying general personnel practices, accounting and budgeting principles, and coordination of major administrative functions.

A master’s degree in a business-related field may be substituted for 2 years of experience.

Or any other equivalent combination of relevant education and/or experience

Required Behavioral Competencies: 

  • Attention to Detail
  • Collaborating with Others
  • Planning, Prioritizing and Multitasking
  • Listening
  • Organizational Awareness
  • Coaching
  • Sound decisiveness and judgment
  • Demonstrated willingness to share knowledge and develop training plans

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job‐related tasks other than those specifically presented in this description.

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