Donor Experience Officer

Posted on 10/19/2021

Tufts University

Medford, MA

Organization Overview
Tufts University is a student-centered research university dedicated to the creation and application of knowledge. We are committed to providing transformative experiences for students and faculty in an inclusive and collaborative environment where creative scholars generate bold ideas, innovate in the face of complex challenges, and distinguish themselves as active citizens of the world. Tufts University Advancement Division builds strong long-term relationships with Tufts’ constituents and matches their aspirations with the university’s evolving priorities.

Position Overview
The University Advancement Division seeks two Donor Experience Officers (DXOs) to join the Tufts Annual Giving Team (TAG). TAG is responsible for the strategy, design, and implementation of a comprehensive annual fundraising program, with an emphasis on leadership annual fund giving, class-based reunion fundraising, and volunteer-driven fundraising to increase donor counts. The DXOs will be key members of the frontline fundraising team within TAG. Under direct supervision, the DXOs will conduct personalized outreach across multiple communication channels to current, former and prospective annual giving donors. Using a suite of tools, the DXOs will leverage digital engagement to develop personal relationships through customized outreach and cultivate experiences that deepen connection to the university and result in philanthropic support for Arts, Sciences & Engineering.


Basic Requirements:

  • BA/BS.
  • 0-2 years knowledge and experience in sales, philanthropy or relevant field.
  • Strong interpersonal and relationship-building skills; customer service oriented to internal (Faculty, Administrators, Staff, etc.) and external constituents (alumni, donors, etc.).
  • Excellent writing and communications skills.
  • Strong social media and technology skills.

Preferred Qualifications:

  • An aptitude for and commitment to learning new systems and applications is preferred.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.

Primary Location: United States-Massachusetts-Medford/Somerville

Job: Advancement/Alumni Relations

Organization: UA – Tufts Annual Giving

Employee Status: Regular 

Schedule: Full-time

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