Assistant Manager, Engagement Center UIUC

Posted on 07/09/2021

University of Illinois Foundation

Urbana, IL

The University of Illinois Foundation (Foundation) is the official fundraising and private gift-receiving organization of the University of Illinois (University).  It works closely with alumni and friends, faculty and staff, corporations and foundations, as well as campus development professionals to create fundraising programs and opportunities that benefit the University.

The Assistant Manager, Engagement Center will assist with co-managing the UIF Engagement Center located in Champaign, Illinois under the direction of the Engagement Center Manager. This position will co-manage engagement center activity including outbound telephone solicitation, texting, stewardship, cultivation, event reminder calling, and other activities on behalf of the University of Illinois System. They will assist with co-managing day to day logistics of the engagement center, including analyzing and managing telemarketing and texting efforts in collaboration with university teams, colleges, and units through the use of a software packages which includes project analysis, report generating, and creating segmentation and strategy. Coordinate, investigate, and launch new telemarketing or texting initiatives. Coordinate with staff to implement solicitation, stewardship, and outreach strategies. Works to optimize process efficiency and cost effectiveness of the telemarketing and texting operation. Performs administrative duties including the preparation of reports and correspondence. Kicks off shifts and remains on-call during all shifts. Prepares and organizes presentations and remains on-site during scheduled shifts.

Required Qualifications: 

  • Bachelor’s degree
  • Working knowledge of Microsoft Office products
  • Evening work is required regularly, weekend and special outreach work are required as needed. 

Preferred Qualifications: 

  • Driver’s license and access to vehicle as needed
  • Supervisory experience
  • Experience in an engagement center or call center

 Competitive benefit package and compensation based on experience. Comprehensive background check including but not limited to a criminal conviction and credit check will be conducted.

Application Deadline:  July 23, 2021

Application Process:  For full consideration, all candidates must complete an online application and include a resume and cover letter.  Candidates may create a profile through  For further information regarding application procedures, contact Foundation Human Resources at [email protected].

The University of Illinois Foundation is an Affirmative Action/Equal Opportunity Employer.

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