Donor Experience Officer

Posted on 11/30/2021

University of Massachusetts Lowell

Lowell, MA

General Summary of Position:

The Donor Experience Officer will focus on providing a first-class philanthropic experience for all donors by leveraging digital and in-person engagement to effectively build relationships based on what truly matters to each individual supporter.

Essential Job Duties:

  • Actively engage and build relationships with a portfolio of supporters and prospects. Manage a hand-selected portfolio of approximately 1,000 current and lapsed donors. Execute monthly and quarterly touchpoint cadences (averaging 50+ outbound touchpoints per pay) across portfolio to ensure consistent and relevant donor communication. Leverage technology, including EverTrue’s could platform, social media platforms and video conferencing software tools to build rapport; steward and solicit donors in an alumni centric, targeted, high-velocity manner. Meet and exceed clearly defined activity, donor and revenue retention, and reactivation goals.
  • Be fluent in the “menu” of engagement and philanthropic opportunities across the university to inform conversations and solicitations. Proactively monitor engagement to identify and launch initiatives that drive donations. Embrace a “mile-wide and inch-deep” approach to serving as a proactive advisor on resources available to donors across the institution.
  • Develop effective partnerships with co-workers in Advancement and throughout the university by freely sharing appropriate information and providing assistance when needed. Ensure optimum services to all internal and external partners in response to all requests for service and information.
  • Assist the Annual Giving team will all aspects of Days of Giving at UMass Lowell; including but not limited to marketing, campus outreach, on-campus events, the GiveCampus platform, and stewardship to achieve the donor goal.

Minimum Qualifications (Required):

  • Bachelor’s degree required and one year of professional experience in sales, fundraising, marketing or transferable skills
  • Proficiency with computers, data management and data analytics

Additional Considerations:

  • Desire to pursue a career in higher education
  • High degree of grit and resilience
  • Unceasing “can do” attitude
  • Excellent interpersonal, written and verbal communication skills across mediums, especially via video conferencing
  • Strong collaboration and organizational skills, as well as the ability to prioritize effectively
  • Strong work ethic with a desire to become a leader in the development space
  • Able to handle confidential material responsibly and interact professionally with a wide spectrum of individuals

Preferred Qualifications:

  • Experience in higher education fundraising as a student of professional preferred

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.

Please include a cover letter and resume with your application. Names and contact information of three references will be required at the time of application.

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