Function of Position: 

Responsible to the Director of Annual Giving for hands-on management of the student phonathon program and other Annual Giving fundraising. Will also assist with strategic planning for development and execution of multi-channel solicitation strategies.

Duties and Responsibilities: 

• Manage the day-to-day operations of the student phonathon program. (60%)
  • Recruit, interview, hire, and train approximately 40 student callers and manage their employment.
  • Create and maintain an inclusive and diverse student employee staff while being a resource for their personal and professional development.
  • Create a balanced atmosphere of performance and fun to motivate caller’s results.
  • Develop and maintain a group of Lead Callers to assist in the day-to-day duties of the AGPM.
  • Plan, set goals, and directly supervise all calling shifts.
  • Track phonathon program progress both nightly and overall against measurable outcomes. Analyze results of program and formulate methods for improvement.
  • Manage and troubleshoot the automated calling system as needed.
  • Maintain Knightcaller social media accounts, digital media presence, and work schedules.
• Assist in implementing crowdfunding and athletic teams fundraising through a multi-channel approach. (30%)
  • Set meetings with project leaders to create solicitation calendar for the year and plan what mediums of solicitation you will use.
  • Work with Office Coordinator and student interns to create direct mail, email, social media, and crowdfunding materials for solicitations.
  • Keep a solicitation calendar up to date and follow-up with project leaders as needed to ensure items are going out on time.
  • Hold a seat on the crowdfunding selection committee to select projects for each term.
• Assist with the overall segmentation strategy and goal setting for the phonathon program in support of Annual Giving goals. (5%)
• Prepare training materials, scripts, motivational strategies, and timeline to support the segmentation strategy and reach the goals of the phonathon program. (5%)
  • Work with Director of Annual Giving to plan, develop, and execute direct mail and email strategies for solicitation, stewardship, pledge and matching gift fulfillment, and donor retention.
• Perform other duties as assigned and pursue ongoing professional development.

Supervision: 

Employee works closely with other Annual Giving staff members to develop strategies and proceeds independently, working towards established objectives.

Qualifications: 

• Requires a Bachelor’s degree from an accredited college/university and preferred two years of experience in development or a related area.
• Strong preference given to experience in non-profit call center as either a manager or caller.
• Skills required include an understanding and appreciation of philanthropy; strong written and communication skills; strong analytical and organizational skills; aptitude and experience with computers and technology needed to meet objectives; ability to organize and prioritize multiple work assignments; ability to lead others in a team environment; and a strong appreciation for the liberal arts college and mission.

Hours: 

Hourly position requiring 38.75 hrs per week. This position requires evening and weekend hours for 11 weeks in both the fall and spring semester, maintaining a Sunday – Thursday schedule of (1:00pm – 9:30pm). Hours not during the calling sessions will be Monday-Friday (8am-4:30pm). Additional evening or weekend hours may be required during events like Homecoming or UKnight Day.