Duke University – Phonathon Training Worksheet

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TitlePhonathon Training Worksheet
InstitutionDuke University
Submitted BySamantha Hill
Director, Phonathon and Student Engagement
CategoryPhone Scripts
Institution TypeCollege / University
What fiscal year did this effort occur?2018
Description

This script worksheet is used as part of the training process for our Phonathon callers. By scripting only select sections and allowing the students the flexibility to build their own voice into the phone conversation, calls have been more conversational and less transactional.

What makes this unique

NA

Primary Goal

NA

Outcome

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Other Comments

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