• Works to increase efficiencies by using automation to reduce the reliance on manual entry in the gift processing and records management areas.
• Manages projects through the development, implementation and execution of process improvement initiatives that support the functions of the Advancement Services department.
• Partners with the Advancement Services data integrity team to ensure all processes are aligned and consistent with data integrity practices.

Duties and Responsibilities: 

• Develop, execute and manage the implementation of projects involving automated processes for uploads/imports that create efficiencies in the creation or updating of biographical data on alumni, donor and organization records in the alumni and donor database, under the supervision of the Director of Gift Administration and Reporting.  Execute uploads/imports following these processes. Provide guidance, cross trains staff and oversees student workers on correct procedures to maintain healthy data.  Utilize critical analysis to arrive at decisions involving validating large data sets.
• Develop and project manage the implementation of automated processes that create efficiencies for gift batch processing to reduce manual entry of gifts into constituent database from external sources, under the supervision of the Director of Gift Administration and Reporting. Provide direction and guidance to gifts processing team on the correct procedures for performing imports and uploads. Provide guidance, cross-trains staff on correct procedures to maintain healthy data during the gift processing workflow.
• Manage the sources of data to and from affiliated internal platforms and donor database system through imports, reports and data extracts that support the activities of annual giving, alumni engagement and donor stewardship, e.g. phonathon, emails, digital communication, alumni online community and the alumni directory.
• Partner with other University offices and campus partners on the accurate and timely sharing of data used for the recording of gifts and constituent information. Assists in the management and execution of the import process of data from Banner such as new graduates, parents, and employees.
• Create high-quality, reliable reports and audits for all gifts to ensure database accuracy; Perform audits, make updates, identify trends that could be impacting gift data integrity and recommend solutions and proactive strategies to address accuracy.
• In collaboration with Director of Records Management and the data integrity team, work to develop proactive strategies to constantly improve the integrity of the data in the database. Develop reports and statistics to monitor data integrity, database changes, address accuracy.
• Support the creation, revising and updating of department policies, procedures and standards, as needed. Revise and edit written processes and procedures related to gift and biographical entry and update with current methods and standards. Make recommendations regarding system efficiencies, staffing and policies pertaining to gifts and records.
• Research, track trends and identify tools and resources that support data enrichment and the importing of gifts and records; make recommendations that are most appropriate for specific information needs and manage the implementation of such tools and resources.
• Work in partnership with Development and Finance teams to ensure Fund data is current and accurate at all times.  Provide guidance for updating, exchanging and auditing this information across platforms and functional areas.
• Assign and review work, orient and train students and graduate assistants, and make recommendations in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, and training and career development.
• Perform other related duties as assigned.

Minimum Education: 

Bachelor’s degree from an accredited institution OR an associate degree and two years of related experience will be accepted in lieu of a bachelor’s degree.

Minimum Experience: 

At least one year of related experience.

Minimum Other: 

• Ability to effectively manage multiple projects, organize work and meet deadlines.
• Detail-oriented with the ability to think critically and make decisions in validating large data sets.
• Ability to communicate effectively and interact well with people of all ages and diverse backgrounds.
• Ability to edit and check the work of others and maintain a high degree of confidentiality and responsibility regarding information related to Foundation and University business and confidential constituent information.

Preferred Experience: 

• Three or more years of experience in project management, accounting, record-keeping and/or data integrity projects.
• Experience in a higher education setting.
• Experience with relational databases.
• Experience with CASE or AFP development accounting
  standards.
• Knowledge of higher education and university advancement operations.
• Knowledge of Blackbaud Raiser’s Edge, Raiser’s Edge NXT, Salesforce, Ellucian Advance or other advancement CRM platforms.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.