Director of Web Services

Posted on 11/05/2021

Mount Saint Mary's University, Los Angeles

Los Angeles, CA

Job Description: 

Provides leadership and direction in planning, designing, creating and maintaining the Mount Saint Mary’s University website and web environment. Responsible for the exploration, implementation, testing and maintenance of campus web related technology. Directs solutions to functional and technical problems. Supervises and directs the work of web services staff. Works with MSMU community to ensure web presence meets the needs of the constituents we serve – prospective students and families, students, alumnae, donors, faculty, staff and external stakeholders.

Duties and Responsibilities: 

  • Works cooperatively with the university community to develop strategic and tactical plans to facilitate and coordinate the delivery of Web services. Coordinates, develops, and implements project plans to deliver these services. Maintains open communication with other teams and planning committees to assure efficient processes are implemented and to coordinate projects with overlapping responsibilities.
  • Develops and manages web development and support procedures, tools, and documentation. This includes writing scope documents, managing source code, and developing technical support standards and procedures.
  • Works with AVP IA and other team members to ensure the university’s web site reflects the university’s vision, mission and goals.
  • Works with individuals and departments to develop web page(s), adhering to university design standards and brand identity.
  • Responds in a timely manner to questions and requests for assistance; provides professional advice and assistance to faculty and staff regarding the creation or revision of website pages and information.
  • Participates in ongoing research and keeps abreast of constantly changing web design, development, and programming standards.
  • Integrates site analytics into design workflow and monitors and evaluates web traffic.
  • Troubleshoots and resolves website problems in conjunction with other information technology staff.
  • Ensures regular testing of function and links, and updating of time-specific content.
  • Creates and maintains the framework for web page development, i.e. databases, content, organization, and navigational structure.
  • Optimizes university websites for search engines.
  • Serve on related campus committees.

Other Duties and Responsibilities: 

  • Consult with different institutional committees on web related issues.
  • Perform minor maintenance on web pages for departments that lack resources.
  • Consult on search engine optimization and Google analytics.
  • Management of third-party domains and hosting environments for MSMU related entities.
  • Management and curation of the campus YouTube channel and livestream event setup via Zoom.
  • Administration of external vendor software to ensure parallel integrations and branding with existing web components and sites.
  • Perform other job-related duties as assigned.



  • Thorough knowledge of Web and multimedia design tools, including content management platforms, search engines, HTML, Web protocols, and authoring programs.
  • Strong coding ability.
  • Advanced Front-End web development skills (CSS, HTML, JS).
  • Digital and site analytics and supporting technology.
  • Experience with enterprise Web content management systems and projects management.
  • Practical knowledge of SEO and implementation of SEO strategies.
  • Knowledge of Web architecture principles with an understanding of graphic design elements.
  • Hosting and Domain Registration and Administration.
  • Knowledge of supervisory principles and staff management.
  • Google Tag Manager

Abilities and Skills: 

  • Commitment to user-centered approach to web-based services.
  • Ability to manage digital production workflow.
  • Ability to manage multiple projects concurrently; to set and meet deadlines and to be able to adapt to new and changing situations, priorities, and technologies.
  • Ability to work with diverse groups of individuals, including students, staff and faculty.
  • Strong initiative and ability to function independently and as a leading member of the web team.
  • Excellent communication skills (oral and written), interpersonal, organizational, problem solving, and basic supervisory skills.


  • Bachelor’s degree (art, graphic design, computer science, mass communications or a related field preferred.)


  • 3-5 years of employment in web design and content management with experience in multimedia design and production preferred.
  • Previous supervisory experience preferred.

Additional Information: 

  • Work Location:  Doheny Campus (Downtown Los Angeles)
  • Start Date:  Immediately
  • Applications Deadline:  Open until filled

The University is committed to recruiting and retaining a diverse student population and workforce as a reflection of our commitment to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of learning. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. We encourage people of all backgrounds to apply to be a student or to work for the University.

Application Instructions: 

Please submit cover letter and resume.

About Mount Saint Mary’s University: 

Mount Saint Mary’s is the only women’s university in Los Angeles and one of the most diverse in the nation. The University is known nationally for its research on gender equity, its innovative health and science programs, and its commitment to community service. As a leading liberal arts institution, Mount Saint Mary’s provides year-round, flexible and online programs at the undergraduate and graduate level. Weekend, evening and graduate programs are offered to both women and men. Mount alums are engaged, active, global citizens who use their knowledge and skills to better themselves, their communities and the world.

Mount Saint Mary’s University is an equal opportunity employer. The University is thoroughly committed both to providing equal employment opportunities for all job applicants and employees, and to providing a work environment that is free from harassment, discrimination and retaliation. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters. A background check will be required. Applicants must also provide proof of COVID-19 vaccination of condition of employment.

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