Member Support/FAQ

One of the many benefits available to AGN Members is dedicated support from our team. Please see below for a list of common requests along with instructions on how we can assist your further.

Update billing and other organizational information for your institution’s account.

Keeping your institution’s member profile updated will ensure that the right people receive important updates related to billing, renewal, or changes to your account. To update (or confirm) key contacts and other organizational information, please click here.

Add authorized users to your institution’s account.

Although membership applies to your entire institution, only staff who are registered as “authorized users” can access benefits including free webinars, the Resource Library, discounts, and more. To add authorized users to your institution’s account, please click here.

Retrieve your institution’s member code.

Your institution’s unique member code is required for authorized users to utilize member benefits including free webinars, access to the Resource Library, discounts, and more. To retrieve your lost member code, please click here.

Watch live or on-demand webinars for free.

Authorized users at member institutions can view an unlimited number of live and on-demand webinars for free. Simply visit the Event Center and add a specific title to your cart. Please note: You will first need to create an individual username and password for yourself before entering your institution’s member code in the appropriate field at checkout. Your individual password is unique to you and not the same thing as your institution’s member code. To access the Event Center, please click here.

Download materials from past webinars.

Presentation slides and other handouts are available following each event. You can download all event-related materials by logging into the Event Center, clicking on Your Webinar History in the top right corner, and then selecting the webinar title of your choice. To visit the Event Center, please click here.

Apply a webinar or workshop session for CFRE credit.

As a CFRE approved provider, many of our programs are eligible to receive credit toward certification and recertification. While we don’t provide any formal documentation related to the application process, we do provide a tracker sheet to assist with your own record keeping. To receive a copy of the latest tracker sheet, please email us.

Request a report of webinars that you and your team have viewed.

Whether you’re applying for CFRE or other certification credit, or simply want to view a list of training webinars that you and other members of your team have participated in, we can provide a summary report showing your team’s event registrations. To request a utilization report, please click here.

For more information, please email us at or call 888.407.5064.